Legal
Last updated: 12 July 2026
Note: the cancellation windows and refund percentages below are our standard starting terms. Review the numbers and confirm they match how you actually want to run this — they're easy to adjust once you tell us what you'd prefer.
To cancel or postpone a booking, email us at namaste@kashiandkin.com or message us on WhatsApp/phone at +91 00000 00000. Your cancellation is effective from the date and time we receive it in writing, not from when you decide to cancel.
Refunds are calculated as a percentage of the amount already paid, based on how far in advance of your arrival date you cancel:
| Notice before arrival date | Refund |
|---|---|
| 30 days or more | Full refund, minus any payment processing fee |
| 15–29 days | 50% refund |
| 7–14 days | 25% refund |
| Less than 7 days, or no-show | No refund |
Some parts of a trip are booked or paid for in advance on your behalf and cannot be recovered once confirmed, regardless of the cancellation window above. This can include specific-date boat bookings, prepaid entry passes, or advance hotel deposits explicitly marked non-refundable at the time of booking. We'll always tell you upfront if part of your booking falls into this category.
If your plans change, ask us about rescheduling instead of cancelling — we'll do our best to move your booking to new dates at no extra cost, subject to availability, provided you let us know at least 7 days before your original arrival date.
On rare occasions we may need to cancel or substantially change part of your trip — for example, due to a temple closure, extreme weather, flooding of the Ganga, or a partner unable to deliver a service. In this case, we'll offer you a full refund for the affected portion, or a comparable alternative, whichever you prefer. We'll always communicate this to you as early as possible.
Approved refunds are processed back to your original payment method within 7–10 business days. Bank and payment provider processing times may add a few additional days beyond that on their end.
If you choose to end your trip early or skip part of a confirmed itinerary once it has started, no refund is given for the unused portion, since arrangements (Sāthi, driver, hotel, boat) have already been made and paid for on your behalf.
If anything about a cancellation or refund isn't clear, contact us directly at namaste@kashiandkin.com — we'd rather talk it through than leave you guessing.